Customer Service

Shipping & Delivery
We normally use Royal Mail or UPS delivery service for our all products and now we are growing our online business so may add extra shipping services. We beleive in Best of shipping services so normally large orders sent via Track Service. We offers Free delivery over £60 orders from website for all customers. We ship parcels normally within 1 day.
Privacy & Security
We normally keep data secure and our site is also SSL certified Secure website to keep your data secure and also we can use your email and address for our promotional emails or letters to your address but we never share your data with any other company for any kind of publicity. we process all data as per our privacy so you can keep an eye at our privacy policy change with time to time.
Returns & Replacements
Gateway to arabic aceepts returns only for 14 days after your purchase and we can bear the cost of sending the item back to us if there is anything wrong from our side in shipping. otherwise please drop an email to us to get Return code to send us item back. gatewaytorabic always tries to keep all customers happy.  Please check our return policy for your upcoming orders as well.
Ordering
You can add items in your cart and then checkout those items online by giving your address and payment details. You can get discount at gateway to arabic as wholesale customers or any school and charity organisation. you can place order using 3 different currencies and also you can get quote by calling us directly.
Payment, Pricing & Promotions
Gateway to arabic is accepting payment via paypal and visa and master card. which you can use at the time of checkout or you can select option to pay over the phone to make payment over the phone or you can select to transfer in our UK bank account.
Viewing Orders
You can view your orders if you create an account otherwise you can use only emails or contact us by email or phone to get update at your order..
Updating Account Information
You can update your account information before placing the order otherwise you can do contact us back by email. any technical problem can be discussed over the email at info@gatewaytoarabic.com.